Clear answers, a little more peace of mind.

Find practical information about getting started, appointments, provider applications and your account.

Need urgent help?

If you may be in immediate danger or need urgent mental-health support, contact your local emergency service or a crisis support service in your country.

Eloise is not an emergency service. Add verified country-specific crisis contacts before launch.

Frequently asked questions

Choose a topic to read more.

For clients

How does provider matching work?

You can share preferences such as language, time zone and session format. A qualified team member should review matching needs before care begins.

Are assessments a diagnosis?

No. Screening questionnaires can help structure a conversation, but they do not replace an assessment or diagnosis by a qualified professional.

Can I change an appointment?

The live rescheduling and cancellation rules will be shown before confirmation. The current website is a front-end prototype and does not yet change bookings.

How do I view my results?

The client space previews assessment history and results. Live records require a secure account and a connected backend.

For providers

Which documents are needed?

Requirements depend on the country and professional regulator. Eloise must publish a verified checklist for each supported jurisdiction.

How does the interview process work?

The intended workflow includes application review, credential verification, an interview and an onboarding decision.

Where can I view my schedule?

The provider workspace preview includes a schedule and availability interface. It is not connected to a live booking system yet.

How are payments handled?

Payment and payout terms must be confirmed in the published provider agreement. No payment provider is connected to this prototype.

Contact support

Send a demo message. This preview does not send email or store the form.

Privacy and accessibility

We aim to make the platform understandable, accessible and respectful of your privacy.

Only share information necessary to respond to your request
Use clear language and accessible form labels
Provide keyboard navigation and visible focus styles
Publish a reviewed privacy notice and terms before launch
Provide a documented process for access, correction and deletion requests

Contact email: [SUPPORT EMAIL — replace before launch]